- Be Organized!
|I take color coding very seriously. Cameo by Ophelia!|
- Dress for Success
|An example of a Maria work-day look!|
- Be Friendly AND Polite (F&P)
I answer with "This Maria, how can I help you today?" and smile while on the phone; though they cannot see it, your pitch and tone change when you are smiling, and they will sense it. The smile really makes a difference. It changes my whole body language, and it makes calls much smoother.
You can be polite without being friendly. And polite, by itself, is just fine usually. But I don't like to settle for just fine. Even on my difficult calls about money (which happen almost daily in my world) I still smile, use the persons name, and take a friendly tone. It makes a world of difference. I've been told I am good at "diffusing tension." I have no big secret for this, except for always trying to be F&P.
- Work Hard
- Take Care of Yourself
I do not presume to be the most successful person, nor do I want to tell you how to do your job, but this is what has worked for me and as I have some readers just entering or re-entering the workforce, it seemed like a post worth writing.
What are some of your pro-tips?